Support
Something wrong with your order? Need a replacement? Questions about the product? Start here.
Find answers to common questions, or reach out directly. We usually reply within 1 business day.
FAQ
Yes. Knead it back into a ball after each use and store it in the resealable bag. Replace it when it turns dark or loses stickiness — usually after 50 to 100 uses depending on how much dust it picks up.
Manuals & Guides
1. Knead the gel into a ball.
2. Press onto dusty surface.
3. Peel off. Dust comes with it.
4. Store in resealable bag.
Don't use on fabric, carpet, or untreated wood. Don't wash with water. Replace when gel darkens.
Warranty
Manufacturing defects including dried-out gel on arrival, damaged packaging, or unusable product. Does not cover normal wear or improper storage.
Email support@allguo.com with your Amazon Order ID and a photo of the issue. We respond within 24 hours and ship replacements within 2 business days.
If your ALLGUO product arrives damaged or you're not satisfied, contact us within 30 days for a free replacement or full refund — no need to ship the product back. Amazon orders are also covered by Amazon's standard return policy.
Warranty Registration
Register your ALLGUO product to speed up warranty claims. We only use this info to verify your purchase and process replacements.
Email us at support@allguo.com. We respond within 24 hours.